Bag Man Packaging Shipping and Delivery Policy
All orders are processed and shipped out within 1-2 business days from receipt of payment excluding special order items. If we determine that an order or any part of an order will not ship within this timeframe, we will notify the customer via email. Depending on the selected shipping service, you can expect most packages to be delivered from 1 to 5 business days from the ship date. If you have been waiting over ten business days (two weeks) and have still not received your order, please contact us immediately.
We reserve the right to change carriers, but will only do so if necessary. We will only ever select a carrier with equal or better service to the carrier that you selected originally.
We will not be held responsible for deadlines missed by you or your business where ample shipping lead time has not been allowed for. Our shipping partners are third party road express carriers who do not offer delivery time guarantees. If you need a guaranteed delivery time, please arrange your own carrier and contact us with details.
Shipping times listed are those published by the individual carriers, and are offered as a guide only.
Phone Calls Prior To Delivery
Please note that our carriers can NOT call you prior to delivery. Please keep an eye on the tracking link that has been included in your dispatch email so that you can be sure to be available on your delivery day.
Special Delivery Instructions
Special Delivery Instructions are a guide. It is not a guarantee that these instructions will be followed. Due to OH&S stipulations, it is at the driver’s discretion as to whether they deem the instructions appropriate to adhere to.
Delivery to Residential Addresses
Our shipping partners are equipped to deliver to residential addresses. Should you elect to have your consignment delivered to a residential address, your delivery will be effected under the following terms:
1. You explicitly give Bag Man Packaging authority to instruct the carrier to leave your goods in the safest possible place which you must specify when ordering in case no-one is present at the time of delivery. Please leave instructions in the Delivery Instructions section during checkout. If nothing is specified, then Bag Man Packaging will authorise the carrier to leave your consignment in the best possible place.
2. Bag Man Packaging is not responsible for the safety of your consignment and both Bag Man Packaging and you accept the carrier’s confirmation as absolute confirmation that your consignment has been delivered.
3. Should for any reason, the carrier not be able to leave your consignment in a safe place and they take it back with them, you will be liable for any redelivery fee charged by the carrier.
Delivery To PO Boxes / Parcel Collect Addresses
We are unable to deliver to PO Boxes and Parcel Collect addresses. Please ensure that you supply a street shipping address.
Free Delivery Promotion (Blue Mountains)
Free delivery is available in the Blue Mountains and some Western Sydney metro area, subject to the suburbs that our internal fleet covers. Our shipping calculator will provide you with free freight for the suburbs that we cover where applicable.
Delivery Confirmation
Whilst our third party carriers will make every endeavour to deliver your consignment, there may be instances where a collection card will be left. Should this occur, the onus will be on the customer to arrange collection or re-delivery with the carrier noted on the delivery card. Re-delivery attempts may incur a charge of equal to or greater than the original shipping charge.
Unfortunately, Bag Man Packaging is unable to accept redelivery charges and may pass them on to you via separate invoice. In order to increase the chances of your delivery being made on the first attempt, we strongly suggest that preference be given to a business address open between 9.00am and 5.30pm Monday to Friday where possible.
Alternatively, to avoid the possibility of incurring a redelivery fee, it is advised that you leave instructions in the Delivery Instructions area on your order stating that your consignment may be left without a signature. Additionally, please indicate a safe location for your consignment to be left at the proposed delivery address.
Please note that you will be unable to claim for goods not received if you instruct us to despatch your goods without a proof of delivery signature (Authority to Leave). Bag Man Packaging is not responsible for the safety of your consignment under these circumstances, and both Bag Man Packaging and you accept the carrier’s delivery confirmation as absolute confirmation that your consignment has been delivered. Claims for missing or damaged goods delivered with Authority To Leave will be handled on a case by case basis with resolution, if any, being at the sole discretion of Bag Man Packaging.
Parcel Tracking
Our courier services are trackable. Once your order is shipped, our system will email you a dispatch advice that will include your personal tracking link. Simply click on your tracking link to track your package online. If your package is marked as Out For Delivery, please make sure that someone will be available to collect or if unattended we have Authority To Leave (ATL).
Shipping Insurance
Please note that our carriers do not offer shipping insurance. If you require your consignment to be insured, please arrange for separate freight insurance for your consignment.
Missing and Incorrect Item Claims
We will accept claims for missing or incorrectly shipped items for a period of up to 7 days from the day that you receive your consignment.
Damaged Goods
Product damage can occasionally occur during the freight process. When you receive your delivery please inspect the boxes for any visible damage. If there is damage, please notify the delivery driver and make a note on the consignment note. Please notify us within 24 hours if goods appear damaged and we will follow up with the freight company. We may request photographic evidence of the damage, with photos taken at the time of delivery being the most useful. At our option we may replace the damaged goods, or provide you with a full / pro rata refund for the damaged items.
Completing the Checkout Process
Please review all the items you’ve placed in your shopping cart to ensure the items are correct in size, colour, and quantity. Once you have completed your shopping, click the “Checkout” button and you will be taken to the account login page if you are not already signed in. If you are a return customer, please enter your username and password to login. If you are a new customer, please enter your details to complete the checkout process
Unpaid Orders / EFT and Direct Deposit Payments
Only fully paid orders will be eligible for shipping. If you have elected to pay via direct deposit, please remember to send a remittance advice from your bank’s web portal to our accounts email address as detailed at the bottom of your tax invoice. Orders that remain unpaid for more than 2 weeks will be cancelled, at which point our accounts team will no longer be monitoring statements for your payment.
Delivery To Freight Forwarders / International Shipments
We do not ship to freight forwarders or intermediaries, and we do not accept international payments or wire transfers. Bag Man Packaging only sells within the Australian market. Any transaction shipping to a freight forwarder will be put on hold and cancelled. Additionally, international payments and wire transfers are not accepted by Bag Man Packaging.
We May Call You To Confirm Your Order Details Prior To Shipping
From time to time we need to call customers to confirm their order or delivery details. If we’re unable to contact you for a period of 5 days, your order will be cancelled and refunded without further notice.
Can I Cancel an Order?
Orders cannot be cancelled online once they have been submitted. Due to our commitment to process orders quickly, the warehouse is immediately notified to pick and pack the order for shipment after we have received your order. We apologise for any inconvenience this may cause you. If you have completed the checkout process, and no longer need the item you ordered, please contact us to discuss your requirements.