Frequently Asked Questions

Please read our FAQ before sending us a message.

What are the delivery charges for orders from the Online Shop?

Only for the Blue Mountains, Orders $110 and over is free. There will be a $10 delivery fee for under $110. Please use the Freight calculator for shipping cost to other areas.

Which payment methods are accepted in the Online Shop?

We accept, COD, Direct Bank Transfer, Credit Card and PayPal.

How long will delivery take?

Between 1 to 3 days, if all your item ordered is in stock. For special and/or not stocked items, delivery may take longer but we will advise you on delivery date. Australian Wide Shipping view our Shipping Guide here.

How secure is shopping in the Online Shop? Is my data protected?

Yes it is. We use a secure third party gateway for all credit card transaction and SSL (Secure Sockets Layer) – standard security technology for establishing an encrypted link between a web server and a browser. Learn More

What exactly happens after ordering?

You will receive a confirmation email and our staff will process and dispatch your order.

Do I receive an invoice for my order?

Yes, an invoice will be email to you and also attached to your parcel when being delivered.