Bag Man Packaging Return and Refund Policy

If you’re not satisfied with your purchase, you can return your item within 7 days from the delivery date. You must return the item back in brand new original packaging and unused, unopened condition. We cannot accept any returned item which has been opened. These are the policies set forth by the product manufacturers, therefore we cannot accept any returned goods that do not abide by this policy. Goods cannot be returned without prior consent from Bag Man Packaging. Products may not be returned if items have been used.

If all or parts of an order is returned due to change of mind, incorrect choice, mistake made by you – Bag Man Packaging at its sole discretion have the rights to reclaim shipping costs which are charged to us by the couriers and restocking cost if packaging has been opened or damaged. Therefore these cost will be deducted from your order paid total.

We must receive your returned item back within 14 days from the date that it was originally delivered to you. Please allow us 7 to 14 days from the time we receive your return to process your refund. For your protection, we suggest all returns be sent back by a traceable carrier (such as TNT or Australia Post Registered) with insurance for the full amount of the product cost. You must pay all costs related to return shipping.

After receiving and inspecting the returned merchandise, we will issue a refund according to your original payment method, less the original shipping/handling cost and 20% restocking fee. On orders with a free promotional shipping offer or otherwise shipped free of charge, we will deduct the actual shipping cost charged by the carrier.

Damaged Stock

Claims for goods damaged in transit will be handled on a case by case basis. We may elect to replace damaged goods, or may provide a pro rata refund at our sole discretion. We will require photographic evidence of the damage sustained prior to addressing your claim for damaged stock. Under certain circumstances we may first need to raise a claim with our carrier or the manufacturer prior to settling your claim for damaged stock. Unsubstantiated claims for damaged stock and fraudulent claims will not be addressed.

Refunds – Credit Card, Direct Deposit, PayPal

Refunded payments will only ever be returned to the account from which they originated. If you paid with your Visa card, your refund will be returned to the same card.  This is the same for MasterCard, PayPal and Direct Deposit refunds.